Privacy and Cookie Policy

Last updated: 27.10.2026

This policy explains what information is collected when you use the Medical Expert Health website (https://medicalexperthealth.com), how cookies and similar technologies are used and how you can manage your preferences. For details on how your personal data is processed, please see our Personal Data Protection Notice.

1. Information We Collect

• Information you give us: Your name, phone, email, preferred service, appointment date and message in the appointment, quick appointment, contact and newsletter forms.
• Automatically recorded information: For site security and misuse prevention, your IP address, browser and device information, pages visited, phone/WhatsApp/email links clicked and date and time are logged on our servers.
• Information collected by cookies: Through the cookies described below, only in the categories you allow.

Your form content is used only to respond to your request and is never sold or rented.

2. What Is a Cookie?

Cookies are small text files stored in your browser when you visit a website. Our site also uses your browser's local storage for similar purposes.

3. Cookies We Use

Strictly necessary (always active)

• Session cookie: Keeps forms and language selection working during your visit.
• XSRF-TOKEN: Protects forms against forged requests.
• mx_consent (local storage): Remembers your cookie preferences.
• theme (local storage): Remembers your light/dark mode preference.

Analytics cookies (with your consent)

Help us improve the site by measuring visit statistics, e.g. Google Analytics (_ga, _ga_*; up to 2 years). Without your consent these cookies are not set and Google Analytics runs only with cookieless, anonymous signals (Google Consent Mode).

Marketing cookies (with your consent)

Used to show more relevant ads and measure ad performance, e.g. Google Ads and Meta Pixel (_fbp; up to 3 months). They are not loaded without your consent.

4. Managing Your Preferences

You can accept, reject or choose cookie categories in the notice shown on your first visit, and change your choice at any time via the "Cookie settings" link at the bottom of the page. You can also delete or block cookies in your browser settings; some parts of the site may then not work as expected.

5. Visit and Activity Logs

For the security of our site and admin panel, page views and form submissions are logged with IP address, device and time information. These logs are accessible only to authorised administrators, are not used for advertising and are deleted automatically at the end of the retention period.

6. Email Communication

When you share your email in our forms, we send a one-time informational email to make sure our emails reach you. Newsletter and campaign emails are sent only if you subscribe; you can leave with one click via the "Unsubscribe" link in every email.

7. Security

• All communication between the site and your browser is encrypted with SSL/TLS (HTTPS).
• The admin panel is accessible only to authorised staff with a password and email verification code (two-step verification).
• Sensitive settings are stored encrypted and the system is protected with up-to-date security measures.

8. Third-Party Links

Our site links to third-party services such as WhatsApp, Google Maps, YouTube and social media. Their privacy practices are the responsibility of the respective providers.

9. Children's Privacy

Our site is not intended for people under 18. Appointments for minors should be made by a parent or legal guardian.

10. Changes and Contact

We may update this policy when needed; the current version is always published on this page. For questions, contact us at medicalexperthealth@gmail.com or +90 534 203 77 25.